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Code :
  • Code: 373.216.01, 374.216.01, 375.216.01, 376.216.01
  • Description: Optional Feeder Failure - Feed Drive Motor A failure in the Feed Drive motor of an attached Optional Feeder was detected. Use the error code to isolate the affected component. • 373.216.01 Tray 3 Feeder Motor Failure • 374.216.01 Tray 4 Feeder Motor Failure • 375.216.01 Tray 5 Feeder Motor Failure • 376.216.01 Tray 6 Feeder Motor Failure
  • Causes: • MCU Board, PL10.2.18 • Harness LPP/ MOT, PL11.2.5 • 550-Sheet Feeder, PL12.1.2 • Harness OPT TOP, PL12.3.1 • Feeder Board, PL12.3.4 • 1100-Sheet Feeder, PL13.1.1
  • Remedy: 1 Test the Feed Drive for the indicated tray using dc330: • Tray 3 (73-011) • Tray 4 (74-003) • Tray 5 (75-003) • Tray 6 (76-003) The motor rotates (On/Off). Go to Step 8. Go to Step 2. 2 Check P/J355 on the Feeder Board and P/J357 on the Feed Drive motor. The connections are secure. Go to Step 3. Secure the connection. 3 Check for 24V at P/J355-2 and -4 on the Feeder Board. Is 24 V available at P/J355-2 and -4 when the Interlock Switch is closed? Replace the Feed Drive. Go to Step 4. 4 Check for 24V at P/J350-10, -11, -12 on the Feeder Board. Is 24V available at P/J350-10, -11, - 12 when the Interlock Switch is closed? Replace the Feeder Board. Go to Step 5. 5 Check continuity of the Upper Option harness. The harness is undamaged. Go to Step 6. Replace the harness. 6 Check for 24V at P/J307-3, -4, -5, -6 on the LVPS. Is 24V available at P/J308 when the Front Interlock Switch is closed? Go to Step 7. Replace the LVPS. 7 Check continuity of the LVPS Harness between P/J308 and PJ24 on the MCU Board. The harness in undamaged. Replace the MCU Board. Replace the harness. 8 Print a test print. Does the error persist? Replace the Feeder Board. Complete.
  • Code: 377.101.03, 377.102.01, 377.123.02, 377.131.07, 377-900-10
  • Description: Jam at Right Side Door Media remains at the Registration Sensor or in the duplex path. • 377.101.03: Regi Off Jam • 377.102.01: Psync On Jam • 377.123.02: Duplex Regi On Jam • 377.131.07: Duplex On Jam • 377-900-10: Static Jam
  • Causes: • Feeder Assembly, PL3.2.1 • Registration Sensor Actuator, PL3.3.20 • Registration Sensor, PL3.3.22 • Registration Sensor Harness, PL3.3.23 • Duplex Drive Clutch, PL4.3.9 • Duplex Roller, PL4.3.10 • Exit Inverter Solenoid, PL7.3.3 • Feed Drive, PL9.1.4 • MCU Board, PL10.2.18 • Registration Harness, PL11.1.5 • OPT/CL Harness, PL12.3.12
  • Remedy: 1 Check the Transfer Belt, Transfer Roller and Fuser installation. The parts are installed correctly. Go to Step 2. Correct the installation. 2 Check the Registration Sensor Actuator. The actuator is undamaged and moves freely. Go to Step 3. Replace the actuator. 3 Test the Registration Sensor using dc330 (10-202). The signal changes (On/Off). Go to Step 5. Go to Step 4. 4 Check for 3.3V at P/J10-7 on the MCU Board. Is 3.3 V available at P/J10-7 when the Front Interlock Switch is closed? Replace the Registration Sensor. Replace the MCU Board. 5 Is the media jam at the registration area behind the Right Door Assy? Go to Step 6. Go to Step 9. 6 Inspect the registration rollers. The rollers are clean and undamaged. Go to Step 7. Clean or replace the rollers. 7 Test the registration rollers using dc711 (Registration Roller). The registration rollers rotate. Go to Step 8. Replace the Feeder/ Registration Assy. 8 The error persists. Replace the MCU Board, Complete. 9 Is the media jam in the duplex area? Go to Step10. Go to Step 16. 10 Inspect the Duplex Rollers. The rollers are clean and undamaged. Go to Step 11. Clean or replace the Duplex Rollers. 11 Test the Duplex Roller using dc771. The roller rotates (On/Off). Go to Step 16. Go to Step 12. 12 Test the Duplex Drive Clutch using dc330 (77-001). The clutch signal turns (On/Off). Go to Step 14. Go to Step 13. 13 Check for 24V at P/J9-12 on the MCU Board. Is 24V available at P/J9-12 when the Right Door Interlock Switch closed? Replace the Duplex Drive Clutch. Replace the MCU Board. 14 Test the Feed Drive using dc330 (10- 008) The Feed Drive rotates. Go to Step 16. Go to Step 15. 15 Check for 24V at P/J7B-2 and 7B-4 on the MCU Board. Is 24 V available at P/J7B-2 and 7B- 4 when the Right Door Interlock Switch is closed? Replace the Feed Drive Assy. Replace the MCU Board. 16 Is the media jam in the Inverter Chute area? Go to Step 17. Confirm jam location. 17 Test the Exit Inverter Solenoid using dc330 (10-013) The Solenoid moves Up/Down? Go to Step 19. Go to Step 18. 18 Check for 3.3V at P/J19 on the MCU Board. Is 3.3V available at P/J19-16 when the Front Interlock Switch is closed? Replace the Exit Inverter Solenoid. Go to Step 19. 19 Replace the MCU Board. The error persists. Visually inspect and test continuity of all applicable harnesses. Complete.
  • Code: 377.103.06, 377.104.05, 377.106.04
  • Description: Jam at Fuser The Fuser exit sensor indicates media remains in the Fuser. • 377.103.06: Exit Off Jam • 377.104.05: Exit Off Early Jam • 377.106.04: Exit On Jam
  • Causes: • Fuser Harness, PL 7.1.4 • Fuser, PL7.1.99 • Fuser Drive, PL9.1.1 • MCU Board, PL10.2.18 • Dispense/Fuser Harness, PL11.2.6
  • Remedy: 1 Check the Fuser rollers, gear and connector for damage or debris. The rollers, gear and connector are undamaged. Go to Step 2. Replace the Fuser. 2 Test the Fuser exit sensor using dc330 (10-205). The signal changes (On/Off). Go to Step 8. Go to Step 3. 3 Check P/J1 on the MCU Board and P/J304 on the LVPS. The connections are secure. Go to Step 4. Secure the connections. 4 Check for 3.3V at P/J180-S pin 10 on the Fuser Harness. Is 3.3 V available at P/J180-S pin 10 when the Interlock Switch is closed? Replace the Fuser. Go to Step 5. 5 Check for 3.3V at P/J1-4 on the MCU Board. Is 3.3V available at P/J1-4 when the Interlock Switch is closed? Replace the Fuser Harness. Go to Step 5. 6 Check for 3.3V at P/J308-4 on the LVPS. Is 3.3V available at P/J308-4 when the Front Interlock Switch is closed? Go to Step 7. Replace the LVPS. 7 Check continuity of the LVPS Harness between P/J308 and PJ24 on the MCU Board. The harness in undamaged. Go to Step 8. Replace the harness. 8 Test the Fuser Drive using dc330 (10-008) The Fuser Drive rotates. Go to Step 15. Go to Step 8. 9 Check P/J4 on the MCU Board and P/J250 at the motor. The connections are secure. Go to Step 9. Secure the connections. 10 Check for 24V at P/J250-7 and -9 on the Feed Drive. Is 24 V available at P/J250-7 and -9 when the Right Door Interlock Switch is closed? Replace the Feed Drive Assy. Go to Step 11. 11 Check continuity of the Dispense/ Fuser harness between P/J4B on the MCU Board and P/J250 on the Feed Drive motor. The harness is undamaged. Go to Step 12. Replace the harness. 12 Check for 24V at P/J23-1,-2, and -3 on the MCU Board. Is 24 V available at P/J23 with the Right Door Interlock Switch closed? Replace the MCU Board. Replace the harness. 13 Check for 24V at P/J305-1,-2, and -3 on the LVPS. Is 24V available at P/J305 when the Interlock Switch is closed? Go to Step 13. Replace the LVPS. 14 Check continuity of the LVPS PWR Harness between P/J305 and PJ23 on the MCU Board. The harness in undamaged. Replace the MCU Board. Replace the harness.
  • Code: 391.301.01 ... 391.308.08
  • Description: Engine Sensor Failure - Mode Switching Sensors A failure was detected in the Black (K) or FC (Full Color CMY) Switching Sensor. • 391.301.01 K and FC sensors are On • 391.302.02 K Sensor On timeout error • 391.303.03 FC Sensor On timeout error • 391.304.04 K Sensor Off timeout error • 391.305.05 FC Sensor Off timeout error • 391.306.06 Unknown sensor state • 391.307.07 Unknown sensor state • 391.308.08 Unknown sensor state
  • Causes: • Transfer Belt, PL5.1.1 • Imaging Unit Link Drive, PL9.2.98 • Switching Sensor Assy, PL9.2.1 • MCU Board, PL10.2.18 • Harness RH/ MOT, PL11.2.3 • Harness CRUM/ DISP, PL11.2.4
  • Remedy: 1 Replace the Transfer Belt and cycle system power. Does the error persist? Go to Step 2. Complete. 2 Check guide link operation. Does the link slide smoothly back and forth between the Switching Sensors? Go to Step 3. Reseat or replace the Imaging Unit Link Drive. 3 Test the Black Switching Sensor using dc330 (93-017). The sensor signal changes (On/Off). Go to Step 8. Go to Step 4. 4 Check continuity of the RH/MOT harness between P/J9 on the MCU Board and P/J200 at the sensor. The harness is undamaged. Go to Step 5. Replace the harness. 5 Check for 3.3V at P/J9-16 on the MCU Board. Is 3.3 V available at P/J9-16? Replace the Black Switching Sensor. Go to Step 6. 6 Check for 3.3V at P/J24-4 on the MCU Board. Is 3.3V available at P/J24-4 when the Front Interlock Switch is closed? Replace the MCU Board. Go to Step 7. 7 Check continuity of the LVPS Harness between P/J308 and PJ24 on the MCU Board. The harness in undamaged. Replace the LVPS. Replace the harness. 8 Test the Color Switching Sensor using dc330 (93-018). The sensor signal changes (On/Off). Go to Step 13. Go to Step 9. 9 Check continuity of the Dispense/ CRUM harness between P/J15 on the MCU Board and P/J201 at the sensor. The harness is undamaged. Go to Step 10. Replace the harness. 10 Check for 3.3V at P/J15-1 on the MCU Board. Is 3.3 V available at P/J15-1? Replace the Color Switching Sensor. Go to Step 11. 11 Check for 3.3V at P/J24-4 on the MCU Board. Is 3.3V available at P/J24-4 when the Front Interlock Switch is closed? Replace the MCU Board. Go to Step 7. 12 Check continuity of the LVPS Harness between P/J308 and PJ24 on the MCU Board. The harness in undamaged. Replace the LVPS. Replace the harness. 13 If the error persists, replace these components, in order, until the error is resolved. 1. Imaging Unit Link Drive, PL9.2.98 2.MCU Board, PL10.2.18
  • Code: 391.901.02 ... 391.908.03
  • Description: Imaging Unit Failure A communication or CRUM data failure was detected in one or more of the Imaging Units. • 391.901.02 Black (K) Imaging Unit communication error • 391.903.02 Yellow (Y) Imaging Unit communication error • 391.905.02 Magenta (M) Imaging Unit communication error • 391.907.02 Cyan (C) Imaging Unit communication error • 391.902.03 Black (K) Imaging Unit Data error • 391.904.03 Yellow (Y) Imaging Unit Data error • 391.906.03 Magenta (M) Imaging Unit Data error • 391.908.03 Cyan (C) Imaging Unit Data error
  • Causes: • Yellow Imaging Unit, PL5.1.8 • Magenta Imaging Unit, PL5.1.9 • Cyan Imaging Unit, PL5.1.10 • Black Imaging Unit, PL5.1.11 • CRUM Connector Assy, PL5.2.4 • Harness CRUM/ DISP, PL11.2.4 • MCU Board, PL10.2.18
  • Remedy: 1 Reseat the affected Imaging Unit and cycle system power. Does the error persist? Go to Step 2. Complete. 2 Replace the affected imaging Unit. Does the error persist? Go to Step 3. Complete. 3 Check P/J12 on the MCU Board and Imaging Unit CRUM connectors: • P/J208 (Y) • P/J209 (M) • P/J210 (C) • P/J211 (K) The connections are secure. Go to Step 4. Secure the connections. 4 Check continuity of the Dispense/ CRUM harness. The harness is undamaged. Go to Step 5. Replace the harness. 5 Check for 2.5V at P/J12-3, -7, -11, or -15 on the MCU Board. Is 2.5 V available at P/J12 for the affected Imaging Unit? Replace the Imaging Unit CRUM Connector. Replace the MCU Board
  • Code: 392.310.01, 392.311.02, 392.320.01
  • Description: Density Sensor Failure - ADC Sensor An error was detected in the Front or Rear ADC sensor located in the Procon Assembly. • 392.310.01 CTD Rear Sensor Vdark error • 392.311.02 CTD Rear Sensor Vcin error • 392.320.01 CTD Front Sensor AD transition value error
  • Causes: • Procon Assy, PL5.3.1 • MCU Board, PL10.2.18 • Harness Erase/Exit, PL11.2.1
  • Remedy: 1 Check P/J17 on the MCU Board and P/J108 on the Procon Assy. The connections are secure. Go to Step 2. Secure the connection. 2 Check continuity of the Erase/Exit Harness between P/J108 and PJ17 on the MCU Board. The harness in undamaged. Go to Step 3. Replace the harness. 3 Check for 5V at P/J17-9 and -14 on the MCU Board. Is 5V available at P/J17-9 and -14 when the Front Interlock Switch is closed? Replace the Procon Assy. Go to Step 4. 4 Check for 5V at P/J24-17 on the MCU Board. Is 5V available at P/J24-17 when the Front Interlock Switch is closed? Replace the MCU Board. Go to Step 5. 5 Check continuity of the LVPS Harness between P/J308 and PJ24 on the MCU Board. The harness in undamaged. Replace the LVPS. Replace the harness. 6 If the error persists, replace these components, in order, until the error is resolved. 1. Procon Assy, PL5.3.1 2.MCU Board, PL10.2.18
  • Code: 392.661.01, 392.662.01
  • Description: Engine Sensor Failure - Environmental Sensor An error was detected in the Environmental Sensor (Temperature/ Humidity Sensor). The sensor detects a temperature or humidity anomaly. • 392.661.01 Temperature error • 392.662.01 Overheat error
  • Causes: • Environmental Sensor, PL5.3.15 • Procon Assy, PL 5.3.1 • Harness Assy CTD/HUM, PL 5.3.2 • MCU Board, PL10.2.18 • Harness Erase/Exit, PL11.2.1
  • Remedy: 1 Test the Environmental Sensor using dc140 Analog Monitor. Temperature and Humidity readings are within ranges. Go to Step 2. Go to Step 3. 2 Cycle system power. Does the error persist? Go to Step 3 Complete. 3 Check P/J17 on the MCU Board and P/J106 on the Procon Assy. The connections are secure. Go to Step 4. Secure the connections. 4 Check continuity of the Erase/Exit Harness between P/J106 and PJ16 on the MCU Board. The harness in undamaged. Go to Step 5. Replace the harness. 5 Check for 5V at P/J16-10 on the MCU Board. Is 5V available at P/J16-10 when the Front Interlock Switch is closed? Go to Step 8. Go to Step 6. 6 Check for 5V at P/J24-17 on the MCU Board. Is 5V available at P/J24-17 when the Front Interlock Switch is closed? Replace the MCU Board. Go to Step 7. 7 Check continuity of the LVPS Harness between P/J308 and PJ24 on the MCU Board. The harness in undamaged. Replace the LVPS. Replace the harness. 8 Remove the Procon Assy and check continuity of the CTD/ Hum harness between P/J106 and P/J213 at the sensor. The harness is undamaged. Replace the Environmental Sensor. Replace the harness. 9 If the error persists, replace these components, in order, until the error is resolved. 1. Environmental Sensor, PL5.3.15 2. Procon Assy, PL 5.3.1 3.MCU Board, PL10.2.18
  • Code: 392.670.01 ... 392.673.01
  • Description: Imaging Unit Failure A calibration patch error (low image density) was detected. • 392.670.01 Yellow image adjustment patch error • 392.671.01 Magenta image adjustment patch error • 392.672.01 Cyan image adjustment patch error • 392.673.01 Black image adjustment patch error
  • Causes: • Yellow Imaging Unit, PL5.1.8 • Magenta Imaging Unit, PL5.1.9 • Cyan Imaging Unit, PL5.1.10 • Black Imaging Unit, PL5.1.11 • Transfer Belt, PL5.1.1 • HVPS, PL5.2.3 • Harness Assy ROS/HV (PL11.2.2) • MCU Board, PL10.2.18
  • Remedy: 1 Reseat the affected Imaging Unit and cycle system power. Does the error persist? Go to Step 2. Complete. 2 Replace the affected imaging Unit. Does the error persist? Go to Step 3. Complete. 3 Reseat the Transfer Belt and cycle system power. Does the error persist? Go to Step 4. Complete. 4 Replace the Transfer Belt. Does the error persist? Go to Step 5. Complete. 5 Check P/J332 on the HVPS and the HV contacts to the Bias Transfer Assy. The connections are secure. Go to Step 6. Secure the connections. 6 Check P/J13 on the MCU Board and P/J331 on the HVPS. The connections are secure. Go to Step 5. Secure the connections. 7 Check continuity of the ROS/HV Harness between P/J331 and PJ31 on the MCU Board. The harness in undamaged. Replace the HVPS. Replace the MCU Board. 8 If the error persists, replace these components, in order, until the error is resolved. 1. Bias Housing Assy, PL 5.2.2 2.HVPS, PL5.2.3 3. Harness Assy ROS/HV (PL11.2.2) 4.MCU Board, PL10.2.18
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