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Code :
  • Code: 393.901.02 ... 393.908.03
  • Description: CMYK Toner Failure A communication or CRUM data failure was detected in one of the Toner Cartridges. • 393.901.02 Black (K) Toner Cartridge communication error • 393.902.03 Black (K) Toner Cartridge data error • 393.903.02 Yellow (Y) Toner Cartridge communication error • 393.904.03 Yellow (Y) Toner Cartridge data error • 393.905.02 Magenta (M) Toner Cartridge communication error • 393.906.03 Magenta (M) Toner Cartridge data error • 393.907.02 Cyan (C) Toner Cartridge communication error • 393.908.03 Cyan (C) Toner Cartridge data error
  • Causes: • Yellow Toner Cartridge, PL6.1.1 • Magenta Toner Cartridge, PL6.1.2 • Cyan Toner Cartridge, PL6.1.3 • Black Toner Cartridge, PL6.1.4 • CRUM Connector Assy, PL6.1.10 • MCU Board, PL10.2.18 • Harness TN CRUM, PL11.1.1
  • Remedy: 1 Reseat the affected Toner Cartridge and cycle system power. Does the error persist? Go to Step 2. Complete. 2 Replace the affected Toner Cartridge. Does the error persist? Go to Step 3. Complete. 3 Check P/J11 on the MCU Board and toner CRUM connections P/J204(Y), P/J205(M), P/J206(C) and P/ J207(K). The connections are secure. Go to Step 4. Secure the connections. 4 Check continuity of the TN/CRUM Harness between the CRUM connections and P/J11 on the MCU Board. The harness in undamaged. Go to Step 5. Replace the harness. 5 Check for 2.5V at P/J11-3, -7, -11, and -15 on the MCU Board Is 2.5 V available at P/J11? Replace the Toner CRUM Connector Assy. Replace the MCU Board.
  • Code: 41-000-00
  • Description: Unrecognized Status The print engine has reported an unknown status to the controller.
  • Causes:
  • Remedy: 1 Capture the unique status code displayed in the fault frame and escalate to Engineering for support.
  • Code: 42-601-00, 342.601.02, 342.602.03
  • Description: Transfer Belt Failure Communication error with the Transfer Belt was detected. • 42-601-00 Transfer Belt Failure • 342.601.02 Transfer Belt communication failure • 342.602.03 Transfer Belt data error
  • Causes: • Transfer Belt Drive, PL9.1.3 • MCU Board, PL10.2.18 • Harness Assy RH/ MOT, PL11.2.3
  • Remedy: 1 Cycle system power. Does the error persist? Go to Step 2. Complete 2 Replace the Transfer Belt. Does the error persist? Go to Step 3. Complete 3 Check P/J7 on the MCU Board and P/J254 on the Transfer Belt Drive. The connections are secure. Go to Step 4. Secure the connections. 4 Test the Transfer Belt Drive using dc330 (094-001). Does the motor rotate? Replace the MCU Board. Go to Step 5. 5 Check Transfer Belt Drive installation. Is the drive installed correctly? Go to Step 6. Correct the installation. 6 Check continuity of the Harness Assy RH/ MOT between P/J254 and P/J7 on the MCU Board. The harness is undamaged. Go to Step 7. Replace the harness. 7 Check for 24V at P/J7 of the MCU Board. Is 24 V available at P/J6-2 and -4 when the Front Interlock Switch is closed? Replace the Transfer Belt Drive. Replace the MCU Board.
  • Code: 70-099-00, 370.099.01
  • Description: Feeder Communication Failure A communication failure was detected between the MCU Board and the optional feeder.
  • Causes: • MCU Board, PL10.2.18 • Harness LPP/ MOT, PL11.2.5 • Harness OPT TOP, PL12.3.1 • Feeder Board, PL12.3.4
  • Remedy: 1 Check the option connectors on the printer and optional feeder for damage. The connectors are undamaged. Go to Step 2. Replace the affected option harness. 2 Check P/J21 on the MCU Board and P/J181 and P/J350 on the Feeder Board. The connections are secure. Go to Step 3. Secure the connections. 3 Check continuity of the Upper Option Harness between P/J181 and P/J350. The harness is undamaged. Go to Step 4. Replace the harness. 4 Check continuity of the LPP/MOT Harness between P/J181 and PJ21 on the MCU Board. The harness is undamaged. Go to Step 5. Replace the harness. 5 Replace the Feeder Board. Does the error persist? Replace the MCU Board. Complete.
  • Code: 71-101-00, 371.101.08
  • Description: Misfeed in Tray 1 Media fed from Tray 1 did not reach the Registration Sensor on time. • 71-101-00 Tray 1 misfeed • 371.101.08 Tray 1 misfeed
  • Causes: • Take Away Clutch, PL3.3.12 • Tray 1 Separator Roller PL3.1.99 • Registration Sensor, PL3.3.22 • Registration Sensor Harness, PL3.3.23 • Feed Roller, PL4.2.21 • Tray 1 Feed Solenoid, PL4.2.99 • Feed Drive Assy, PL9.1.4 • MCU Board, PL10.2.18 • Registration Harness, PL11.1.5 • Harness RH/MOT, PL11.2.3
  • Remedy: 1 Check the Feed and Separator Rollers for contamination or damage. The rollers are clean and undamaged. Go to Step 2. Clean or replace the rollers. 2 Test the Registration Sensor using dc330 (10-202). The signal changes (On/Off). Go to Step 4. Go to Step 3. 3 Check for 3.3V at P/J10-7 on the MCU Board. Is 3.3 V available at P/J10-7 when the Front Interlock Switch is closed? Replace the Registration Sensor. Replace the MCU Board. 4 Test the Paper Feed motor Alarm using dc330 (10-204). The signal changes (On/Off). Replace the Feed Drive Assy. Go to Step 5. 5 Test the Tray 1 Feed Solenoid using dc330 (71-006). The solenoid plunger moves. Go to Step 7. Go to Step 6. 6 Check for 24V at P/J9-10 on the MCU Board. Is 24 V available at P/J9-10? Replace the Solenoid, Gear & Clutch Kit. Replace the MCU Board. 7 Test the Take Away Clutch using dc330 (72-008) The clutch signal changes (On/Off). Go to Step 9. Go to Step 8. 8 Check for 24V at P/J10-5 on the MCU Board Is 24 V available at P/J10-5?. Replace the Take Away Clutch. Go to Step 9. 9 Replace the MCU Board. The error persists. Visually inspect and test continuity of all applicable harnesses. Complete.
  • Code: 72-101-00, 372.101.09
  • Description: Misfeed in Tray 2 Media fed from Tray 2 did not reach the Registration Sensor on time.
  • Causes: • Feed & Separator Roller Kit PL2.1.99 • Feed Clutch, PL3.2.2 • Take Away Clutch, PL3.3.12 • Registration Sensor, PL3.3.22 • Registration Sensor Harness, PL3.3.23 • Feed Drive, PL9.1.4 • MCU Board, PL10.2.18 • Registration Harness, PL11.1.5 • Harness RH/ MOT, PL11.2.3
  • Remedy: 1 Check the Feed and Separator Rollers for contamination, wear or damage. The rollers are clean and undamaged. Go to Step 2. Replace the rollers. 2 Test the Registration Sensor using dc330 (10-202). The signal changes (On/Off). Go to Step 4. Go to Step 3. 3 Check for 3.3V at P/J10-7 on the MCU Board. Is 3.3 V available at P/J10-7 when the Front Interlock Switch is closed? Replace the Registration Sensor. Replace the MCU Board. 4 Test the Feed Drive Motor Alarm using dc330 (10-204). The signal changes (On/Off). Replace the Feed Drive Assy. Go to Step 5. 5 Test the Take Away Clutch using dc330 (72-008) The clutch signal changes (On/Off). Go to Step 7. Go to Step 6. 6 Check for 24V at P/J10-5 and -10 on the MCU Board. Is 24 V available at P/J10-5? Replace the Take Away Clutch. Replace the MCU Board. 7 Test the Feed Clutch using dc330 (72-007) The clutch signal changes (On/Off). Go to Step 8. Go to Step 9. 8 Check for 24V at P/J10-3 on the MCU Board. Is 24 V available at P/J10-3? Replace the Feed Clutch. Go to Step 9. 9 Replace the MCU Board. The error persists. Visually inspect and test continuity of all applicable harnesses. Complete.
  • Code: 72-103-00, 72-539-00
  • Description: Tray 2 ~ 6 is Open The Size Switch indicates the Tray is open. • 72-103-00 Paper Size Jam from Tray 2 • 72-539-00 Tray 2 is Open
  • Causes: • Tray, PL2.1.1 • Size Switch, PL3.1.1 • LPP/MOT Harness, PL11.2.5 • Feeder Assy, PL3.2.1 • MCU Board, PL10.2.18
  • Remedy: 1 Check the Tray guides and Size Switch actuators. The Tray is undamaged. Go to Step 2. Replace the Tray. 2 Test the Size Switch for the indicated Tray using dc741. The signal changes (On/Off) when the Tray is removed. Go to Step 4. Go to Step 3. 3 Check continuity of the LPP/MOT Harness between P/J18 on the MCU Board and P/J219 at the switch. For optional trays, check the Lower Option Harness P/J353 and P/J365. The harness is undamaged. Replace the Size Switch. Replace the harness. 4 Replace the Feeder/Registration Assembly for Tray 2 faults, or the Optional Feeder for Trays 3~6. The error persists. Replace the MCU Board. Complete.
  • Code: 72-215-00, 372.215.01
  • Description: Optional Feeder Configuration Failure An unsupported Optional Feeder configuration was detected. In multiple feeder configurations, isolate the affected component by removing individual feeders from the system until the error clears. • 72-215-00 Optional feeder configuration failure • 372.215.01 Optional feeder configuration failure
  • Causes: • MCU Board, PL10.2.18 • Harness LPP/ MOT, PL11.2.5 • 550-Sheet Feeder, PL12.1.2 • Harness OPT TOP, PL12.3.1 • Feeder Board, PL12.3.4 • 1100-Sheet Feeder, PL13.1.1
  • Remedy: 1 Cycle system power. Does the error persist? Go to Step 2. Complete 2 Compare feeder configuration with these allowed configurations. • 550 Sheet Feeder (x1) • 550 Sheet Feeder (x2) • 1100 Sheet Feeder (x1) • 550 Sheet (x1) + 1100 Sheet (x1) • 550 Sheet (x2) + 1100 Sheet (x1) Is the configuration supported? Go to Step 3. Reconfigure the system to a supported configuration. 3 Check PJ21 on the MCU Board and PJ181 and PJ350 on the Feeder Board. The connections are secure. Go to Step 4. Correct the installation. 4 Check continuity of the Upper Option Harness between P/J181 and P/J350 on the Feeder Board. The harness is undamaged. Go to Step 5. Replace the harness. 5 Check continuity of the Harness Assy LPP/ MOT between P/J181 and P/J21 on the MCU Board. The harness is undamaged. Go to Step 6. Replace the harness. 6 Replace the Feeder Board. Does the error persist? Replace the MCU Board. Complete.
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