• Code: 16-152-09
• Description: Internal IPC Failure 16-152-09 Internal IPC failure NOTE: Status codes 03-518 and 16-502 are raised with this fault code.
• Remedy: If a single occurrence, the network controller automatically retries. The error persists. Y↓N→Perform SCP 6 Final Actions. Cycle system power. The error persists. Y↓N→Perform SCP 6 Final Actions. Perform GP 9 to reload system software.

• Code: 16A
• Description: Network Error Entry Use this RAP when the customer reports network failures. e.g. Cannot connect to the scan server when using FTP or SMB protocols, or when a folder on the scan server cannot be opened. NOTE: The fault message appears on the confirmation report. The report may take several minutes to print after scanning the document.
• Remedy: NOTE: If it is possible to log into CWIS by entering the printer’s IP address, then the network controller on the IP Board is good. Perform the following: 1. Check that the printer date and time are correctly set. 2. Print a Configuration page. 3. Check that confirmation report printing is enabled. If necessary, ask the customer to enable printing of the confirmation report. 4. Ensure that the printer is configured for scan to file: a. Check the back of the configuration report under the heading Workflow Scanning. b. If a IP address or name is not listed next to Alt1 Repository Protocol, ask the customer to configure the machine before continuing. 5. Go to the relevant procedure: • 16B FTP or SMB Unable to Connect to Remote Server RAP. • 16C Remote Directory Lock Failed RAP.

• Code: 19-300-00 ... 19-310-00
• Description: Image Disk (HDD) Failure 19-300-00 Unable to read from Image Disk 19-301-00 Unable to write to Image Disk 19-302-00 Bad Data received from Disk 19-303-00 Unable to Format Image Disk 19-310-00 Disk System capacity fault NOTE: Status codes 19-511 and 19-512 are raised with these fault codes.
• Remedy: Check that the SATA cable from the IP Board to the Hard Drive is connected and not damaged. The cable is good. Y↓N→Install a replacement SATA cable. Check the power harness from the LVPS to the Hard Drive. The wiring is good. Y↓N→Repair the harness as necessary. Install new components as necessary: • Hard Drive • IP Board

• Code: 19-401-00, 19-402-00
• Description: Out of Memory 19-401-00 Out of Memory - Stress Document 19-402-00 Out of Memory - Stress Job NOTE: Status code 19-502 is raised with these fault codes.
• Remedy: If this fault remains for more than five minutes, cycle system power. The error persists. Y↓N→Go to SCP 6 Final Actions. Perform GP 9 to reload system software

• Code: 19-754-00
• Description: Image Disk Config Fault 19-754-00 Image Disk Config fault
• Remedy: Cycle system power, then re-run the job. The error persists. Y↓N→Go to SCP 6 Final Actions. Go to 19-300-00 to 19-310-00 Image Disk (HDD) Failure RAP.

• Code: 41-340-00 ... 41-414-00
• Description: IOT NVM Error 41-340-00 IOT NVM-Verify Data Read error 41-342-00 F/W Exception Handling Error 41-400-00 IOT NVM-Read NVM failure version 41-402-00 IOT NVM-Read the data write copy failed area at three locations 41-404-00 IOT NVM-Ack-time error 1byte Read 41-406-00 IOT NVM-Ack-time error Continuous Read 41-408-00 IOT NVM-Write on the device can not start Busy 41-410-00 IOT NVM-Can not Write (Verify error) 41-412-00 IOT NVM-Write process is completed without 41-414-00 IOT NVM-Write retry processing over NOTE: Status codes 03-561 and 04-563 are raised with this fault code.
• Remedy: Do not replace the MCU and IP Boards at the same time. Replace or check the IP Board first, then cycle system power before replacing the MCU Board. Cycle system power. The error persists. Y↓N→Go to SCP 6 and complete the Final Actions. Check the wiring and connections between the MCU and IP Boards. The error persists. Y↓N→Go to SCP 6 and complete the Final Actions. Install new components as necessary: • MCU Board • IP Board

• Code: 41-388-00
• Description: Marking Logic Fail 41-388-00 Marking Logic Fail NOTE: Status codes 03-561 and 04-561 are raised with this fault code.
• Remedy: Do not replace the MCU and IP Boards at the same time. Replace or check the IP Board first, then cycle system power before replacing the MCU Board. Cycle system power. The error persists. Y↓N→Go to SCP 6 and complete the Final Actions. Check the wiring and connections between the MCU and IP Boards. The error persists. Y↓N→Go to SCP 6 and complete the Final Actions. Perform a Forced AltBoot GP 9 to reload system software. The error persists. Y↓N→Go to SCP 6 and complete the Final Actions. Install new components as necessary: • MCU Board • IP Board

• Code: 42-313-00
• Description: Side Cooling Fan Failure 42-313-00 Cooling Fan Fail NOTE: Status codes 03-561 and 04-563 are raised with this fault code.
• Remedy: Use dC330 code 42-003 to test the LVPS Fan. The Fan rotates. Y↓N→Check the Fan harness and connections between the Fan and LVPS. The wiring is good. Y↓N→Secure the connections or repair the Fan harness as necessary. Install new components as necessary: • LVPS Fan • LVPS Go to SCP 6 and complete the Final Actions.