• Code:
• Description: System Restart An internal IP Board error occurred.
• Causes: • IP Board, PL7.1.9
• Remedy: 1 Check the connectors on the IP Board. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Replace the IP Board. Does the error persist? Complete.

• Code: 005-121
• Description: ADF Jam
• Causes: • IP Board, PL7.1.9 • ADF Assembly, PL8.1.1 • ADF Cover, PL8.1.3 • ADF Separator Pad, PL8.
• Remedy: 1 Is the ADF closed against the document glass completely? Go to step 2. Close the ADF completely and go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Reseat P/J1, P/J6, and P/J16 on the IP Board. Does the error persist? Go to step 4. Complete. 4 Does the ADF feed the document? Go to step 5. Go to step 7. 5 Open the ADF Cover and check the document path. Is there foreign substance on the document path? Remove the foreign substance. Go to step 6. Go to step 7. 6 Does the error persist? Go to step 7. Complete. 7 Clean the ADF feed rollers. Do the feed rollers rotate smoothly? Go to step 8. Replace the ADF. 8 Replace the IP Board. Does the error persist? Replace the ADF Cover and ADF Separator Pad.

• Code: 005-301
• Description: ADF Cover Open
• Causes: • IP Board, PL7.1.9 • ADF Assembly, PL8.1.1
• Remedy: 1 Is the ADF Cover completely closed? Go to step 3. Close the ADF cover and go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Is the ADF Cover damaged? Replace the ADF Cover. Go to step 4. Go to step 5. 4 Does the error persist? Go to step 5. Complete. 5 Reseat P/J1, P/J6, and P/J16 on the IP Board. Does the error persist? Go to step 6. Complete. 6 Replace the ADF. Does the error persist? Replace the IP Board. Complete.

• Code: 007-340
• Description: Main Motor Failure Fuser Error
• Causes: • Main Drive Assembly, PL6.1.2 • Harness Assembly Main MOT, PL 6.1.7 • MCU Board, PL7.2.2
• Remedy: 1 Check these connections • MCU Board P/J16 • Main Drive Assembly P/J160 Are the connectors secure? Go to step 3. Secure the connectors and then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Check the Main Drive Assembly for rotation. For the 6000B, see gDigital Output Test Proceduresh on page A-16, or for the 6015 MFPs, see gWorkCentre 6015 MFP Motor Test Proceduresh. Does the Main Drive Assembly function normally? Replace the MCU Board. Go to step 4. 4 Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 6. Reseat the Main Drive Assembly, and go to step 5. 5 Does the error persist? Go to step 6. Complete. 6 Checking the Harness Assembly Main MOT for continuity. Disconnect P/J16 from the MCU Board, and P/J160 from the Main Drive Assembly. Is each cable of P/J16 <=> P/J160 continuous? Go to step 7. Repair the harness. 7 Disconnect the P/J16 on the MCU Board. Are the voltages across ground to P/J6-2pin/P/J6-4 pin on the MCU Board approximately +24 VDC when the Interlock Switch is pushed? Replace the Main Drive Assembly. Replace the MCU Board.

• Code: 009-360 ... 009-363
• Description: X CRU Life Over The indicated Toner Cartridge has reached end of life. • 009-360 to 009-363: Replace Toner Cartridge Now
• Causes: • Harn assy dckr, PL4.1.2 • MCU Board, PL7.2.2
• Remedy: 1 Reseat the appropriate Toner Cartridge. Does the error persist? Go to step 2. Complete. 2 Does the error persist when the power is turned off and on? Go to step 3. Complete. 3 Check P/J13 on the MCU Board. Is the connection secure? Go to step 5. Reconnect P/J13, then go to step 4. 4 Does the error persist? Go to step 5. Complete. 5 Disconnect P/J13 on the MCU Board, and inspect the harness. Is the harness damaged? Repair the harness, then go to step 6. Go to step 7. 6 Does the error persist? Go to step 7. Complete. 7 Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? Replace the MCU Board, then go to step 4. Contact your designated field support for assistance.

• Code: 010-397
• Description: Fuser Error
• Causes: • Fuser, PL5.1.1 • MCU Board, PL7.2.2
• Remedy: 1 Reseat the Fuser and cycle system power. Does the error persist? Go to step 2. Complete. 2 Check these connections • MCU Board P/J26 and P/J18. • LVPS P/J201. Are the connectors secure? Go to step 3. Secure the connectors. 3 Check the Fuser harness. 1. Remove the Fuser. 2. Disconnect P/J26 and P/J18 from the MCU Board and P/J201 from the LVPS. Is the harness damaged? Repair the harness. Go to step 4. 4 Replace the Fuser. Does the error persist? Replace the MCU Board. Complete.

• Code: 016-315, 016-317
• Description: IP Memory Check Fail
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
• Remedy: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the LED Driver Board. Does the error persist? Go to step 3. Complete. 3 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.

• Code: 016-323
• Description: Fax Checksum Error
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist when the power is turned on? Replace the MCU Board. Complete.