• Code: 26.5:01
• Description: Bad contact detected in ISS slot 5 floater.
• Remedy: • Remove the Light Cyan Ink Cartridge and reinstall it in to the Printer. • Replace the Light Cyan Ink Cartridge. • Check that the ISS to Cartridge cable (Light Cyan Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Light Cyan Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .

• Code: 26.6:01
• Description: Bad contact detected in ISS slot 6 floater.
• Remedy: • Remove the Light Gray Ink Cartridge and reinstall it in to the Printer. • Replace the Light Gray Ink Cartridge. • Check that the ISS to Cartridge cable (Light Gray Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Light Gray Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .

• Code: 26.7:01
• Description: Bad contact detected in ISS slot 7 floater.
• Remedy: • Remove the Cyan Ink Cartridge and reinstall it in to the Printer. • Replace the Cyan Ink Cartridge. • Check that the ISS to Cartridge cable (Cyan Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Cyan Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable  NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .

• Code: 26:14
• Description: A wrong Ink Cartridge has been detected.
• Remedy: • Remove the Ink Cartridges and check that they are the correct ones for this Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the Ink Cartridges.

• Code: 27:03
• Description: An error has occurred in Printhead detection.
• Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Remove the Printheads from the Carriage and reinsert them. • Replace the Printheads. • Replace the Carriage Flex Cables .

• Code: 27:14
• Description: A wrong Printhead has been detected.
• Remedy: • Remove the Printheads and check that they are the correct ones for this Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the Printheads.

• Code: 29:02
• Description: The maintenance cartridge absorber is almost full. It will have to be replaced soon.
• Remedy: • Replace the Maintenece Cartridge. • If the message persisits even though the Maintenance Cartridge has been replaced but the printer incorrectly detects that the cartridge is old, check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Clean the Encoder Strip using a lint free cloth dampened with tap water, then reset the counter (Setup > Resets > Encoder cleaning) Ë See the instructions provided in the User Maintenance Kit and  • If the new Maintenance Cartridge is not detected, reset the life counter of the part manually .

• Code: 32:01
• Description: TUR Disconnected.
• Remedy: • If you want to keep using the Take-up reel, you must turn off the printer and check all Take-up reel cables are connected again (Sensors cables, printer cable). • If not, you might need to manually unload the paper from the Take-up reel. Remember to cut the paper before (either manually or by pressing the “Form Feed And Cut” button).