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Code :
  • Code: 024-946
  • Description: Cassette Detached The Paper Cassette is not detected.
  • Causes: • Paper Cassette
  • Remedy: 1. Insert or Reseat the Paper Cassette. Does the error persist? Go to step 2. Complete. 2. Pull out the tray, and check the shape of the actuator located at the rear of the tray. Is the actuator dislocated or deformed Go To Step 4. Go To Step 3. 3. Test the sensor in diagnostics. Does the state change when the actuator is moved? Replace the MCU Board Replace the sensor. 4. Replace / reinstall the Actuator. Does the error persist? Go to step 3 Complete
  • Code: 024-958
  • Description: Paper Size Mismatch The size of paper in the MFP (or PSI) does not match the specified print size. AAAAAA: Paper Size BBBBBB: Paper Type
  • Causes: • Registration Sensor, PL2.3.5 • Registration roller bushing(s) and spring(s)
  • Remedy: 1. Check the Regi Sensor in diagnostics. Does the display change when the actuator is moved? Go to step 2. Replace the Regi Sensor. 1. Check the registration rollers. Are all the rollers in contact with even pressure on each side? Are the registration pressure roller bushings and springs correctly installed? Go to step 3. Correct the registration roller installation issue. 1. Is the transfer roller mounted correctly and not binding? Replace the MCU Board 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Correct the transfer roller mounting issue.
  • Code: 024-963
  • Description: No Suitable Paper The MFP (or PSI) has run out of paper or the size (or type) of paper does not match the specified print size (or type). XXXXXX: Paper Size YYYYYY: Paper Type
  • Causes: • Registration Sensor, PL2.3.5 • Harness Assembly RKN SNS, PL2.2.25 • MCU Board, PL7.2.2
  • Remedy: 1. Check the Regi Sensor in CE Diag. Does the display change when the actuator is moved? Go to step 2. Replace the Regi Sensor. 2. Check the Registration Rollers. Are all the rollers in contact with even pressure on each side. Are the registration pressure roller bushings ad springs correctly installed? Go to step 3. Correct any Registration Roller installation issues. 3. Is the Transfer Roller mounted correctly and not binding? 1. SaveNVM to ESS 2. Replace the MCU Board. LoadNVM from ESS. Correct any Transfer Roller mounting issues.
  • Code: 026-722, 026-723
  • Description: USB Memory Write Protect Error / File Path Limit Error The USB Memory is write protected or the file path name is too long.
  • Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
  • Remedy: 1. 026-722 - Initialize (format) the USB memory device on a computer with one of the following file formats and attempt to perform the operation again. • Supported file formats: FAT12, FAT16 (FAT), FAT32 Note: - NTFS and software encrypted UDSB devices are not supported. Does the error persist? Contact your designated support center representative. Compete 2. 027-723 - Verify the USB device is fully inserted into the USB port and the USB device is not removed while the printer is accessing the USB device. Does the error persist? Go to step 3. Complete 3. Verify the USB device and the file on the USB device are accessible by the computer. Can the device and file(s) be accessed by the computer? Turn the printer off, unplug the printer from the wall for at least 30s, plug back in and turn on. Attempt the print/scan job again. Format the device in one of the following supported formats - FAT12, FAT16 (FAT), FAT32. Retry accessing the USB device on the computer then attempt the scan or print job again. 4. Does the error persist? Go to step 5. Complete. 5. Reload firmware from www.xerox.com. Does the error persist? Go to step 2. Complete. 6. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 4. Complete. 7. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
  • Code: 026-750, 026-751, 026-752
  • Description: Scan Communication Fail Communication failed during a scan job. • 026-750: Scan Communication Fail 026-750 Scan Job Failure Press OK <I/O Manager Detects Unknown Command Or Protocol From Network Link> • 026-751: Scan Communication Fail 026-751 Scan Job Failure Press OK <Network Link Is Disconnected While Sending Data Or Status> • 026-752: Scan Communication Fail 026-752 Scan Job Failure Press OK <I/O Manager Cannot Send USB Data>
  • Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
  • Remedy: 1. Verify there are no TCP/IP communications issues; • No duplicate IP addresses. • Printer is not set to DHCP and a static assigned IP address is in the printer network settings. Save new settings and restart the printer and computer if TCP/IP setting have been changed. Does the error persist? Go to step 2. Complete 2. Verify firmware and upgrade revision if needed. Does the error persist? Go to step 3. Complete. 3. Verify all cables are securely connected at the IP Board, external USB board, and attempt the job again. Does the error persist? Go to step 4. Complete. 4. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 4. Complete. 5. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
  • Code: 027-446
  • Description: IPv6 Duplicate Duplicate IPv6 address detected upon startup.
  • Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
  • Remedy: 1. Check the SMB settings in the Address Book or CWIS. Does the error persist? Go to step 2. Complete. 2. “MCU Board” on. Does the error persist when the power is turned off and on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
  • Code: 027-452
  • Description: IPv4 Duplicate Duplicate IPv4 address detected upon startup.
  • Causes:
  • Remedy: 1. At the printer’s Control Panel, press the Menu key. Using the Up Arrow, Down Arrow, and OK keys, navigate to Admin Menu > Network Settings >TCP/IP > IPv4 > Get Address. Is Get Address set to Panel? The printer is trying to use an address that is being used by another device on the network. Change the printer’s address. Another device is trying to use the printer’s address. Find the other device and resolve the problem by changing the other device’s address.
  • Code: 031-521 ... 031-558
  • Description: A SMB error is detected. • 031-521: SMB Error 031-521 Scan Login Error Press OK <SMB Login Error> • 031-526: SMB Error 031-536 Scan Name Resolve Error Press OK <DNS Name Resolve Error> • 031-529: SMB Error 031-529 Scan Login Failed Press OK <Share Folder ID ERROR or Illegal PASSWORD> • 031-530: SMB Error 031-530 Scan SMB Path Error Press OK <SMB Path Error> • 031-533: SMB Error 031-533 Scan File Make Error Press OK <SMB File Make Error> • 031-534: SMB Error 031-534 Scan Folder Make Error Press OK <SMB Folder Make Error> • 031-535: SMB Error 031-535 Scan Delete File Error Press OK <SMB Delete File Error> • 031-536: SMB Error 031-536 Scan Delete Folder Error Press OK <SMB Delete Folder Error> • 031-537: SMB Error 031-537 Scan Disk Full Error Press OK <SMB Server Storage Full> • 031-555: SMB Error 031-355 Scan Connect Error Press <Detects SMB Link Is Broken> • 031-556: SMB Error 031-556 Scan Write Error Press OK <SMB Write Error> • 031-557: SMB Error 031-557 Scan File Duplication Press OK <SMB File Duplication Error> • 031-558: SMB Error 031-558 Scan Connect Error Press OK <SMB Connect Error>
  • Causes: IP Board, PL7.1.9 MCU Board, PL7.2.2
  • Remedy: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
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